Get Support
Get help with your Kurrier hosted workspace.
Get Support
Kurrier Support can help with account access, workspace setup, provider connections, synchronization, sending, and unexpected product behavior.
Before contacting support
For common connection problems, try these checks first:
- Refresh the page and try the action again.
- Confirm that the correct workspace and identity are selected.
- Check whether the provider or identity shows an error in Settings.
- Note the time the problem occurred and any error message shown by Kurrier.
Contact Kurrier Support
Use the support option available from your Kurrier account or the contact channel provided with your hosted plan.
Include:
- Your workspace name
- The affected identity or feature
- A short description of what you expected and what happened
- The exact error message, if one appeared
- The approximate time of the problem, including your time zone
- Your browser, device, or connected application
- Screenshots with unrelated personal information removed
For mail-related issues, include the sender, recipient, subject, and approximate message time when it is safe to do so. The Message Inspector can help locate headers and other diagnostic details.
Never send your password, one-time code, recovery code, API key, provider secret, CardDAV password, or CalDAV password in a support request. Kurrier Support does not need these values to investigate an issue.
Account and billing questions
For subscription, invoice, plan, or account-ownership questions, use the billing or support option in your account. Include your workspace name, but do not send payment-card details.
Service incidents
If several features stop working at the same time, the problem may be a service incident. Check any status information shown in Kurrier before changing provider credentials or deleting an identity.